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Small Commercial NetworkSERVICE IS A TOP PRIORITY! Question How does my agency know we can trust a CNA company employee to do a good job for us and our customers? Answer CNA is committed to providing Best of Class Service from the Small Business Service Center in Maitland, Florida. The staff was selected from those applicants demonstrating the finest skills in customer service and insurance knowledge. Professional selling skills, telephone service and interpersonal skills training have been provided and will be continuously reinforced by our management team. CNA'S SALES & SERVICE CENTER Question What are the benefits of CNA's Sales and Service Center? Answer There are several benefits to your agency:
Your clients have the opportunity to speak directly with a CNA CSR or Account Executive on issues and questions. The Sales & Service Staff is authorized to handle any customer decision they face during a 'moment of truth' (any customer contact) and should handle 95% of the client's requests within the same day. POLICY HOLDER CONTACT Question How often will policy holders be contacted? Answer CNA'S Sales & Service Center will initiate contact with the policy holder at least three times during the year. Customer contacts are intended to review their insurance needs, make any necessary changes and answer questions. This is also when we will attempt to upgrade coverages. SMALL BUSINESS PROFILE Question What is CNA's profile for Small Business? Answer
CLASSES OF BUSINESS Question How many of CNA's classes of business is MarketScout currently offering? Answer MarketScout is currently offering 447 classes of business focusing on
retail, wholesale, offices, etc. BAPP PROFILE Question What is the BAPP (bop) Profile? Answer Maximum limits of $6,000,000 per location on Building and $3,000,000 on Personal Property. CLAIMS Question Does CNA make it easy to file a claim? Answer Yes! The Sales & Service Center is focused on servicing and managing small business for agencies. As such, an 800 phone number is available that provides quick claims turn around and experienced claims professionals that are service oriented. BILLING Question Is a payment program available? Answer CNA offers a Direct Bill Program with a toll-free number that is available 7AM to 8PM EST. The Call Center is manned by courteous, Direct Bill Representatives. Also available is the IVR (Interactive Voice Response) System which allows basic questions to be answered; it is available 24 hours a day! RATING Question Does CNA have a good insurance rating ? Answer Yes! CNA Financial Corporation is a holding company whose primary subsidiaries consist of property/casualty and life insurance companies. These subsidiaries comprise CNA; the 8th largest Primary and Casualty Company and the 2nd largest Commercial Insurance Carrier in the United States. CNA is reviewed by the four most credible insurance rating companies in the business. The reputation and experience of these companies make them the most widely used analysts in the insurance industry, with 'A' ratings from each of the rating companies as of July 15, 2000. APPOINTMENT Question Does an Agent or Agency have to be appointed by CNA? Answer No; however, you will be asked to complete a standard Producer Agreement with MarketScout. COMMISSIONS Question Who pays my commissions? Answer MarketScout pays monthly commissions. AVAILABLE COVERAGES Question What other commercial lines are available with CNA through MarketScout? Answer EPLI, Crime, Global, Ocean Cargo, Human Services and Advanced Medical Technologies. UNDERWRITING Question What are the CNA underwriting companies? Answer CNA DISCLAIMER Question Regarding Site Information Answer
"The information and suggestions contained in this material have been developed from sources believed to be reliable. However, CNA accepts no legal responsibility for the correctness or completeness of this material or its application to any specific factual situation."
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